Refund & Returns Policy

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you receive your goods, without giving any reason.

To exercise your right to cancel, you must notify us of your decision before the 14-day period expires. You may use the model cancellation notice below, but it is not obligatory - any clear statement indicating your decision to cancel is sufficient.

Model Cancellation Notice

2. How to Initiate a Return

1. Contact us within 14 calendar days of receiving your order by emailing returns@jointsrinsingvit.world or calling +44 20 7438 2719 (Mon-Fri, 09:00-17:00 GMT).
2. Include your name, order reference number and a brief description of the reason for return (optional but helpful).
3. We will confirm your return request within 2 working days and provide the return address and any relevant instructions.
4. Return the product in its original, sealed condition within 14 calendar days of notifying us of your cancellation.
5. You are responsible for the cost and safe return of the goods unless they are faulty or not as described.

3. Condition of Returned Goods

To be eligible for a full refund, returned goods must be:

• Returned in their original packaging, undamaged and with the seal intact (for hygiene reasons, opened food supplement containers can only be returned if faulty).
• Accompanied by proof of purchase or your order reference number.

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

4. Refund Process

• We will process your refund within 14 calendar days of receiving the returned goods (or, if earlier, of you providing evidence that you have returned the goods).
• Refunds are issued to the original payment method used at the time of purchase.
• The full product price, including any standard delivery charges paid, will be refunded. You bear the cost of return postage unless the goods are faulty.

5. Faulty or Incorrectly Described Goods

If your Slim Coffee Booster arrives damaged, faulty, or materially different from its description on this Site, you have additional rights under the Consumer Rights Act 2015:

• Short-term right to reject (30 days): You may return faulty goods within 30 days of receipt for a full refund.
• Right to repair or replacement: After 30 days but within 6 months, you may request a repair or replacement. If this is not possible, you are entitled to a price reduction or final right to reject.

In these cases, we will cover the cost of return postage. Contact us at returns@jointsrinsingvit.world with details and photographs of the issue.

6. Exceptions

The right to cancel does not apply to:

• Goods that have been opened and are not faulty (sealed food supplements, once opened, are excluded from the standard cooling-off return for hygiene reasons under Regulation 28(3) of the Consumer Contracts Regulations 2013).
• Orders that were cancelled before dispatch - in these cases a full refund is issued automatically without the need to return goods.

7. Contact for Returns

• Email: returns@jointsrinsingvit.world
• Telephone: +44 20 7438 2719 (Mon-Fri, 09:00-17:00 GMT)
• Post: The Everly Nutrition Ltd, 42 Clerkenwell Road, London, EC1M 5PS

Your statutory rights are not affected by this policy. For further information on your consumer rights, visit Citizens Advice or GOV.UK consumer rights.